Frequently Asked Questions

Our Products

Where are CoolSticker products made?

All CoolSticker products are designed, produced, packed and shipped from Singapore.

Are the stickers waterproof?

Yes! Our stickers are made from waterproof vinyl, so they hold up against rain, splashes, and everyday moisture. You can use them outdoors or on surfaces that get wet without worrying about the design fading or peeling.

Will the stickers leave residue?

No. Our stickers are designed to remove cleanly without leaving sticky residue behind. Just peel them off slowly and you’re good to go.

Can I use them on water bottles?

Absolutely — water bottles are one of our favourite surfaces. The waterproof vinyl holds up great against condensation and regular use.

Are they dishwasher safe?

We recommend hand-washing items with our stickers on them. Repeated dishwasher cycles with high heat and strong detergents may affect the adhesive and print quality over time.

What surfaces work best?

Our stickers work best on smooth, clean, dry surfaces — including laptops, water bottles, phone cases, notebooks, helmets, and more. Avoid applying them to rough, textured, or dusty surfaces for the best results.

Shipping

How long does shipping take?

[PLACEHOLDER: Please fill in your estimated processing and delivery times, e.g. “Orders are processed within X business days. Local delivery takes X–X business days. International shipping takes X–X business days.”]

Where do orders ship from?

All orders are packed and shipped from Singapore.

Do you ship internationally?

[PLACEHOLDER: Please confirm whether you ship internationally and list supported countries/regions if applicable.]

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with your tracking number. You can use this to track your package through our shipping carrier’s website.

Orders & Returns

What should I do if my order is damaged or missing?

We’re sorry to hear that! Please reach out to us at [PLACEHOLDER: your support email] with your order number and a photo of the damaged item (if applicable), and we’ll make it right as soon as possible.

Can I return or exchange stickers?

[PLACEHOLDER: Please fill in your return/exchange policy, e.g. “We accept returns within X days of delivery for unopened items. Stickers that have been applied are not eligible for return.”]

Payments & Support

What currency are prices shown in?

All prices on our store are shown in Singapore Dollars (SGD) by default. [PLACEHOLDER: Update if you support multiple currencies or display prices in other currencies for international customers.]

How can I contact customer support?

You can reach us at support@coolstickerhub.com. We aim to respond to all enquiries within 3 working days We’re a small team, but we genuinely care about every order — we’ll get back to you as soon as we can.