Shipping Policy

All CoolSticker orders are packed and shipped from Singapore. We take care with every order to make sure your stickers arrive safely and in great condition.

Order Processing

Orders are processed within 2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Singapore

Local orders are typically delivered within 3 business days after dispatch.

International

International orders are typically delivered within 7-13 business days after dispatch, depending on the destination country and local postal services. Delivery times are estimates and may vary due to customs processing or other factors outside our control.

Shipping Fees

Singapore

• Free shipping on all Singapore orders above S$20.
• Orders below S$20: $4.5 flat rate

International

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your parcel through our carrier’s website.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in our shipping fees.

We are not able to predict or control customs processing times or fees. If you are unsure about the import regulations in your country, we recommend checking with your local customs authority before placing an order.

Incorrect Delivery Addresses

Please double-check your delivery address before completing your order. CoolSticker is not responsible for parcels that are delayed, undeliverable, or lost due to an incorrect or incomplete address provided at checkout.

If you notice an error in your address after placing an order, please contact us immediately at support@coolstickerhub.com. We will do our best to update it before the order is dispatched, but we cannot guarantee changes can be made once processing has begun.

Delayed, Lost or Damaged Parcels

If your order has not arrived within the estimated delivery window, please check your tracking information first. If the parcel appears to be lost or significantly delayed, contact us at support@coolstickerhub.com and we will investigate with the carrier on your behalf.

If your order arrives damaged, please take photos of the packaging and the affected items and reach out to us within 7 days of delivery. We will work with you to find a resolution as quickly as possible.

Contact Us

If you have any questions about your shipment, please get in touch with us at support@coolstickerhub.com. We aim to respond within 3 business days.